Terms and Conditions for Gardeners Peckham

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Peckham. They are intended to create a clear, fair and practical agreement between the client and the service provider. By making a booking, confirming an order, or allowing work to begin, the client agrees to these terms. These provisions apply to domestic and commercial gardening work, including routine maintenance, seasonal care, pruning, clearance, planting, lawn work, and related outdoor services.

Gardeners Peckham aims to provide a reliable service with clear expectations on both sides. The rules below cover how bookings are made, how payments are handled, what happens if a visit is cancelled or delayed, how liability is managed, and how waste is removed and disposed of in line with applicable law. These terms should be read carefully before any work is authorised.

Nothing in these terms affects the client’s statutory rights where they apply. If a specific agreement has been made in writing that differs from these terms, the written agreement will take priority only to the extent that it is legally valid and explicitly states that it overrides these terms.

1. Booking Process

Bookings may be made by telephone, email, online form, or another approved communication method. A booking is not confirmed until the service provider has accepted the request and, where required, a deposit or advance payment has been received. The client must provide accurate information about the property, access arrangements, requested services, and any known issues that may affect the work.

Quotes or estimates are generally based on the information supplied at the time of enquiry. If the actual conditions differ from those described, the scope of work, timing, and price may need to be adjusted. In such cases, Gardeners Peckham will notify the client as soon as reasonably practicable before proceeding, unless immediate action is necessary to prevent damage or danger.

Appointments are scheduled subject to availability, weather conditions, staff capacity, and the suitability of the site. The client is responsible for ensuring that access is available at the agreed time. If the site cannot be accessed, or if key information has been withheld, the visit may be treated as a late cancellation or a wasted journey charge may apply. Any reference to a specific date or time is an estimate unless expressly confirmed as fixed.

If the service requires specialist equipment, additional labour, or the presence of third parties, this should be discussed before confirmation. The gardener or team may refuse to begin work where the site is unsafe, where conditions materially differ from the description provided, or where the requested task would be unlawful, impractical, or outside the agreed service scope.

2. Payments and Charges

All charges will be set out in the relevant quote, estimate, or service confirmation. Unless otherwise agreed, prices are stated exclusive of any applicable taxes or fees. For recurring garden maintenance services, invoices may be issued at the end of each visit, on a weekly, fortnightly, monthly, or project basis, depending on the arrangement. Payment is due within the period shown on the invoice or otherwise agreed in writing.

Where a deposit is requested, that deposit secures the booking and may be non-refundable, subject to cancellation rights and any mandatory legal protections. Deposits may be used to cover planning time, reserved labour, materials ordered in advance, or short-notice schedule commitments. Final payment becomes due once the service has been completed, unless an instalment plan or staged payment arrangement has been agreed beforehand.

Accepted methods of payment may include bank transfer, card payment, or another approved means. Cash payments, if accepted, must be handed over in a secure and verifiable manner. Late payments may result in suspension of further work, recovery costs, and interest or other charges where permitted by law. The client is responsible for any bank or transfer fees charged by their own provider.

3. Cancellations, Rescheduling, and Delays

The client may request cancellation or rescheduling by giving reasonable notice. Unless a different cancellation policy has been stated in writing, at least 24 hours’ notice is preferred for standard visits and longer notice may be required for larger projects, prepaid materials, or arranged crew visits. Where insufficient notice is given, Gardeners Peckham may charge a cancellation fee to reflect lost time, reserved resources, or unrecoverable costs.

Where a client cancels after materials have been purchased or work preparation has already begun, the client may be charged for those items and any labour already incurred. If the cancellation occurs on the day of service or when a team has already been dispatched, the full or partial visit charge may still apply, depending on the circumstances.

The service provider may also need to reschedule due to severe weather, staff illness, equipment failure, access restrictions, safety concerns, or other events beyond reasonable control. In such cases, a new appointment will be arranged within a reasonable time. The service provider will not be liable for any indirect loss caused by a delay, provided reasonable steps are taken to minimise disruption.

Gardeners Peckham reserves the right to cancel or suspend work where the client fails to cooperate, fails to make payment when due, provides unsafe access, or breaches these terms in a material way. If work is suspended, any additional costs arising from restart, storage, or remobilisation may be charged to the client where lawful.

4. Liability and Limitations

Every reasonable effort will be made to carry out services with care and skill. However, gardening work often involves natural conditions, living materials, hidden defects, seasonal variation, and pre-existing site issues. The service provider is not responsible for problems arising from matters outside reasonable control, including underlying soil conditions, pre-existing disease, invasive species, defective irrigation systems, unstable structures, or hidden underground services where these have not been disclosed.

Clients should inform the service provider of any known hazards, including buried cables, pipes, drainage features, fragile surfaces, pets, security systems, or environmentally sensitive areas. The client remains responsible for securing valuables, ornaments, and fragile items unless the service provider has expressly agreed in writing to handle them. Minor incidental damage may occur in the course of normal outdoor work; however, any proven negligence will be dealt with in accordance with applicable law.

The service provider’s liability for direct loss or damage arising from a breach of contract, negligence, or failure to perform the service shall be limited to the amount paid or payable for the specific service in question, except where such limitation is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

The client acknowledges that trees, shrubs, lawns, hedges, and planting materials are living assets and may respond unpredictably to pruning, treatment, weather, or transplanting. While best practice will be followed, no guarantee can be given that every plant will survive, that growth will occur at a particular rate, or that lawn appearance will remain unchanged after treatment or weather exposure.

5. Waste Regulations and Site Clearance

Waste generated during gardening work may include grass cuttings, branches, leaves, soil, roots, packaging, and general green waste. The handling and removal of waste will be carried out in accordance with applicable UK waste legislation and local disposal requirements. Waste will not be dumped, burned, fly-tipped, or left in a manner that breaches environmental obligations. The service provider may separate recyclable material from general waste where appropriate.

Unless otherwise stated, the quote may include collection and disposal of typical green waste arising from the agreed service. Excess waste, contaminated material, hazardous waste, large timber, builder’s rubble, or items not ordinarily associated with routine garden work may incur additional charges or may be excluded altogether. The client must disclose any waste that may be classified as hazardous or regulated before work begins.

Where the client wishes to retain waste for their own use, this must be arranged in advance and the client must provide suitable containers, storage space, and removal arrangements. If waste is left on site at the client’s request, the client accepts responsibility for its safe storage and lawful disposal after handover. The service provider is not responsible for waste once it has been handed over or removed in accordance with the agreed service.

Any green waste transfer, transport, or disposal may be undertaken by the service provider directly or through a lawful third-party facility or contractor. All parties involved must comply with the relevant licensing, documentation, and duty-of-care requirements. If the client asks for a specific disposal method that conflicts with law or safe practice, that request will be refused.

6. Client Responsibilities

The client must ensure that the work area is reasonably safe, accessible, and free from avoidable obstruction. This includes moving vehicles, securing pets, and warning of any hazards or special conditions. The client should also ensure that any required permissions, leases, management approvals, or neighbour consents have been obtained before work begins. If permission is lacking, the service provider may refuse to proceed.

The client is responsible for confirming whether any trees, hedges, or boundary features are subject to planning restrictions, preservation orders, lease conditions, or other legal controls. Where such matters apply, the client must provide accurate information before the booking is accepted. If work is delayed or cancelled because the necessary permissions were not in place, the client may remain liable for costs already incurred.

The client must review the completed work promptly and report any apparent issue within a reasonable time. If no complaint is raised promptly, the service may be treated as accepted, subject to any rights the client has under law. Routine wear, seasonal change, and natural regrowth are not defects and do not amount to a breach of contract.

Gardeners Peckham may amend these terms from time to time. Updated terms will apply to new bookings and, where legally permitted, to ongoing services after notice has been given. Any amendment will not affect services already completed or charges already incurred under a confirmed booking.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as severed to the extent necessary, and the remaining provisions shall continue in full force and effect. No failure or delay in exercising any right under these terms shall operate as a waiver of that right.

By instructing the service, the client confirms that they have read, understood, and agreed to these terms. These conditions are intended to support a professional and transparent arrangement for Peckham gardening services, while allowing practical flexibility for everyday site conditions and lawful business operations.