Terms And Conditions

Gardeners Peckham Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Peckham provides gardening and related services to residential and commercial customers. By booking or receiving any service from Gardeners Peckham, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence.

1. Definitions and Interpretation

In these Terms and Conditions, the following words have the meanings given below.

Client means the individual, company, or organisation ordering or receiving services from Gardeners Peckham.

Company, we or us means Gardeners Peckham, the gardening services provider.

Services means any gardening, garden maintenance, clearance, lawn care, planting, hedge trimming, pruning, soft landscaping, garden tidy-ups, seasonal work, or other related services supplied by the Company.

Site or Property means the outdoor area or garden at which the Services are to be performed.

Agreement means the contract between the Client and the Company for the provision of Services, comprising these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

2.1 The Company provides general gardening and garden maintenance services, which may include lawn mowing, strimming, pruning, hedge cutting, planting, weeding, leaf clearance, garden tidying, soft landscaping, and related tasks as agreed with the Client.

2.2 The specific scope of work will be set out in a quotation or booking confirmation, which may be verbal or written. Any additional work requested on the day that falls outside the original scope will be subject to the Companys approval and may incur additional charges.

2.3 The Company reserves the right to decline work that it considers unsafe, unlawful, or beyond its professional competence or capacity.

2.4 The Client is responsible for informing the Company in advance of any particular requirements or restrictions affecting the Site, including but not limited to access limitations, parking restrictions, use of communal areas, and any relevant conditions imposed by landlords, managing agents, or local regulations.

3. Booking Process

3.1 Bookings can be made by the Client through the Companys accepted communication channels. By requesting a booking, the Client confirms that they have authority to enter into this Agreement in respect of the relevant Property.

3.2 The Company may provide an estimate or quotation based on information supplied by the Client, including descriptions, measurements, and photographs of the garden where applicable. Estimates and quotations are given in good faith but may be subject to change if the information provided is incomplete or inaccurate, or if conditions on Site differ materially from those described.

3.3 A booking is considered confirmed only when the Company has communicated acceptance of the booking and provided a date, time window, or schedule for the Services. The Company is not obliged to accept any booking request.

3.4 For larger projects or ongoing maintenance contracts, the Company may require a written acceptance of the quotation or a signed Agreement before work begins.

3.5 The Client must ensure that accurate contact and address details are provided at the time of booking, and must promptly inform the Company of any changes.

4. Access and On-Site Requirements

4.1 The Client must ensure that the Company has safe and reasonable access to the Site at the agreed date and time, including any necessary keys, gate codes, or arrangements with building management.

4.2 The Client is responsible for ensuring that the Site is reasonably clear of personal items, obstructions, waste not related to the garden itself, and hazards such as loose wiring, broken glass, or sharp objects that may pose a risk to the Companys staff.

4.3 If pets are present at the Property, the Client must ensure they are safely secured and do not interfere with the Services or pose a risk to staff. The Company is not responsible for securing pets or preventing them from leaving the Property.

4.4 If the Company is unable to access the Site or commence work due to circumstances within the Clients control, including but not limited to absence of the Client where access arrangements are not in place, or unresolved parking restrictions, the Company may charge a call-out fee or a cancellation fee in accordance with section 7.

5. Pricing, Estimates, and Quotations

5.1 Prices for Services may be provided on an hourly, daily, per-visit, or fixed-fee basis, depending on the nature of the work. Any such basis will be indicated in the estimate or quotation.

5.2 Unless specifically stated otherwise, all prices are exclusive of waste removal charges, specialist equipment hire, and the cost of plants, materials, or products. Where these are required, they will be itemised or otherwise agreed with the Client.

5.3 Estimates are not binding quotations and may vary depending on actual time spent, conditions encountered, and any variations requested by the Client. The Company will endeavour to inform the Client as soon as reasonably practicable if it becomes apparent that the estimate is likely to be exceeded.

5.4 Quotations that are described as fixed are given on the assumption that the conditions at the Site do not materially change between the date of the quotation and the date of the Services. The Company reserves the right to revise or withdraw a quotation if conditions have changed or if additional work is required that was not reasonably foreseeable.

5.5 The Company may adjust its standard rates from time to time and will apply the rates in effect at the time of the booking, as communicated to the Client.

6. Payments and Invoicing

6.1 Unless otherwise agreed in writing, payment for one-off Services is due immediately upon completion of the work on the day of service. For ongoing maintenance or larger projects, the Company may issue invoices according to a schedule or milestones agreed with the Client.

6.2 The Company accepts payment by methods notified to the Client. Cash payments are to be made directly to authorised staff only where expressly agreed and must be for the exact amount unless otherwise arranged.

6.3 For certain projects, including but not limited to extensive garden clearances or soft landscaping, the Company may require a deposit or advance payment before commencement of work. The required amount and payment date will be specified at the time of booking.

6.4 If payment is not received on the due date, the Company reserves the right to charge interest on overdue amounts, to the maximum extent permitted by law, and to suspend or cancel further Services until payment is made in full.

6.5 All plants, materials, and products supplied by the Company remain the property of the Company until paid for in full.

7. Cancellations and Rescheduling

7.1 The Client may cancel or request to reschedule a booking by giving the Company clear notice in advance. For most Services, a minimum of 24 hours notice before the scheduled start time is required.

7.2 If the Client cancels or reschedules with less than the required notice period, the Company may charge a cancellation fee, which may be up to the full amount of the expected charge for the booking, to cover staff time and lost opportunity.

7.3 If the Company arrives at the Site and is unable to gain access or commence work for reasons within the Clients control, this may be treated as a late cancellation and charged accordingly.

7.4 The Company may cancel or reschedule a booking due to adverse weather conditions, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to give as much notice as possible and to arrange an alternative appointment at a mutually convenient time. The Company will not be liable for any loss or inconvenience arising from such cancellations or rescheduling.

7.5 In the event of persistent late cancellations or missed payments by the Client, the Company reserves the right to terminate the Agreement and decline future bookings.

8. Client Obligations and Garden Conditions

8.1 The Client is responsible for providing accurate information about the condition of the garden and any relevant site history, including the presence of underground services, irrigation systems, ponds, water features, or known infestations and plant diseases.

8.2 The Client must inform the Company of any areas where particular care is needed, such as recently installed features, fragile structures, or plants of special value or sensitivity.

8.3 Gardening work inherently involves changes to the appearance and structure of the garden. The Client acknowledges that results depend on many factors, including weather, soil conditions, water availability, and ongoing maintenance. The Company does not guarantee the survival of plants or the long-term performance of lawns and borders, especially where the Client does not follow aftercare advice.

8.4 The Client is encouraged to follow any written or verbal aftercare instructions provided by the Company to support the health of plants and the overall condition of the garden.

9. Waste Handling and Environmental Regulations

9.1 Standard gardening Services involve the generation of green waste, including grass cuttings, leaves, small branches, and plant material. The handling of such waste will be agreed with the Client in advance.

9.2 Unless otherwise agreed, the Company will typically collect green waste into bags or piles at the Property for disposal by the Client, using their own green waste bin, composting arrangements, or local authority collection services.

9.3 Where the Client requests that the Company remove green waste from the Site, additional charges will apply, reflecting transport, disposal fees, and time required. These charges will be explained to the Client prior to removal.

9.4 The Company will comply with applicable waste and environmental regulations regarding the transport and disposal of green waste and any other materials that it agrees to remove.

9.5 The Company is not responsible for disposing of general household waste, building rubble, hazardous substances, or any items that fall outside ordinary green garden waste, unless expressly agreed as part of a separate service.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in providing the Services in a professional manner consistent with industry standards.

10.2 The Company holds appropriate insurance cover for its operations. Details of insurance can be made available upon reasonable request.

10.3 The Companys liability for loss or damage arising from the provision of Services is limited to direct losses that are reasonably foreseeable and directly caused by the Companys negligence or breach of contract, subject to any statutory rights the Client may have.

10.4 The Company is not liable for indirect, consequential, or economic losses, including but not limited to loss of enjoyment, loss of profit, or loss of opportunity, howsoever arising.

10.5 The Client is responsible for ensuring that any fragile items, ornaments, garden furniture, or other valuables are moved or protected before work commences. The Company will not be responsible for damage to items that were not reasonably visible or identified as requiring special care.

10.6 The Company is not liable for any damage caused by pre-existing structural issues, subsidence, hidden defects, pests, diseases, or invasive plants already present at the Property.

10.7 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Health, Safety, and Weather Conditions

11.1 The Company takes health and safety seriously and will take reasonable steps to protect its staff and the Client while on Site. Staff will use appropriate tools, equipment, and personal protective equipment where necessary.

11.2 The Client must not interfere with or misuse any equipment or items brought onto the Site by the Company. Children and pets should be kept away from work areas and machinery at all times.

11.3 Certain tasks cannot be safely carried out in severe weather conditions, such as heavy rain, high winds, or storms. In such cases, the Company may modify the planned tasks or reschedule the visit in line with section 7.

12. Complaints and Disputes

12.1 The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 48 hours of the visit or completion of the work.

12.2 The Company will investigate complaints promptly and, where appropriate, may arrange a return visit to inspect the work and, at its discretion, remedy any shortcomings in the Service.

12.3 Raising a complaint does not automatically suspend the Clients obligation to pay for Services already rendered. However, the Company will act reasonably in resolving any disputes regarding quality or scope.

13. Variations and Termination

13.1 Any variation to the agreed Services or these Terms and Conditions must be agreed between the Client and the Company. Variations may affect pricing, timing, or feasibility.

13.2 For ongoing maintenance arrangements, either party may terminate the Agreement by giving written or clear verbal notice in accordance with any minimum notice period agreed at the outset. In the absence of such agreement, a minimum of 14 days notice is requested.

13.3 The Company reserves the right to terminate the Agreement with immediate effect if the Client fails to make due payments, behaves in an abusive or threatening manner towards staff, or otherwise commits a serious breach of these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company may collect and store personal information about Clients for the purposes of managing bookings, providing Services, invoicing, and maintaining business records.

14.2 The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Clients consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with these Terms and Conditions or the provision of Services will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory rights the Client may have.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remainder of the Terms and Conditions shall remain in full force and effect.

16.2 The failure of the Company to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

16.3 These Terms and Conditions, together with any quotation or confirmation provided by the Company, constitute the entire Agreement between the Client and the Company in relation to the Services and supersede any previous understandings or agreements, whether oral or written.

16.4 The Client may not assign or transfer their rights or obligations under this Agreement without the Companys prior consent. The Company may assign or transfer its rights and obligations to a successor business or subcontract elements of the Services, provided that this does not materially reduce the standard of service.

By booking or receiving gardening Services from Gardeners Peckham, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.